| Q: |
What is 1-800-BUY-RACK's telephone number? |
| A: |
Our toll free number is (800) 289-7225. Customer service specialists are available Monday - Friday, 8AM to 5PM. Messages can be left during non working hours and you will be contacted the next business day. |
| Q: |
What is 1-800-BUY-RACK's fax number? |
| A: |
Our toll free fax number is (800) 265-7225. |
| Q: |
What is the best way to place an order? |
| A: |
Order on-line! You can buy from this website with confidence knowing that your transactions are secure. You us toll free at 1-800-BUY-RACK (800.289.7225) Monday - Friday 8AM to 5PM, or fax your order in at 800.265.7225. |
| Q: |
Where is 1-800-BUY-RACK located? |
| A: |
1-800-BUY-RACK is a nationwide supplier with locations in Hayward, California; Irving, Texas; Addison, Illinois; and Edison New Jersey. To see a list of our locations please see our locations section. |
| Q: |
How do I order a free catalog? |
| A: |
For a free catalog please complete our Request a Catalog Form. We will send our most current catalog. |
| Q: |
How long will it take for me to receive my order? |
| A: |
Most orders are shipped within 5-10 working days. On selected items we offer a Quick Ship Program with shipping times as quick as 48 hours. |
| Q: |
What is 1-800-BUY-RACK's Free Delivery policy? |
| A: |
1-800-BUY-RACK will pay the shipping charges within the contiguous U.S. for all orders totaling $750.00 or more before sales tax and freight charges. Free Delivery does not include special service charges such as Overnight Delivery, C.O.D. fees and inside delivery. |
| Q: |
What are the freight charges for order less than $750? |
| A: |
Delivery charges vary. Please call 1-800-289-7225 and a sales representative will provide you with a quotation. |
| Q: |
What is tailgate delivery? |
| A: |
This means that the carrier is required to deliver the product to the tailgate of the truck. Your are responsible for the off-loading of the truck. Inside delivery is available for an additional charge. Please call 1-800-289-7225 for a quote. |
| Q: |
Does 1-800-BUY-RACK offer Low Price Guaranteed? |
| A: |
1-800-BUY-RACK guarantees you the lowest overall cost. If you find the same item for less, please fax us a copy of the quote including any applicable delivery/handling charges. We will beat the total cost by 5%. |
| Q: |
Does 1-800-BUY-RACK offer volume discounts? |
| A: |
Yes, you can save anywhere from 5%-15% depending on the total cost
of product you are purchasing.
Save 5% on orders $1000 or more
Save 10% on orders $2500 or more
Save 15% on orders $5000 or more |
| Q: |
Do we offer Net 30 day payment? |
| A: |
If you prefer to be billed on open account, and do not have an
existing account with our company, we will process your credit application
in 7-10 working days. All open accounts are Net 30 Days. For your
convenience we do accept Visa, MasterCard and American Express. |
| Q: |
What is 1-800-BUY-RACK's return policy? |
| A: |
If you are not satisfied with a product for any reason, you may
return your order within 30 days from your invoice date and we will
waive any restocking fees under our No Hassle Return Policy. |
