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General Information


To Order
Order on line! You can buy from this website with confidence knowing that your transactions are secure. You may also us toll free at: 1-800-BUY-RACK (800.289.7225) Monday - Friday, 8AM to 4PM, or FAX your order in at 800.265.7225.

Payment Options
We accept Visa, MasterCard, and American Express for payment. If you prefer to be billed on open account, and do not have an existing account with our company, we will process your credit application in 7-10 working days. All open account terms are Net 30 Days.

Guaranteed Lowest
Prices 1-800-BUY-RACK guarantees you the lowest overall cost. If you find the same item for less, please fax us a copy of your quote including any applicable delivery charges. We will beat the total cost by 5%.

Free Delivery
1-800-BUY-RACK will pay the shipping charges within the contiguous U.S. for all orders totaling $750.00 or more before sales tax and freight charges. "Free Delivery" does not include special service charges such as Residential, inside delivery, call notification, limited access and lift gate service. An order is a single item or multiple items being shipped to the same address. For additional information on examples of limited access areas click here.

Lead Time
 Our standard shipping time is 5-10 working days. If you have a special need for our product on a "rush" basis, please let us know. We will make every effort to accommodate these special circumstances.

Shipping Methods
We ship using the most effective of the following means. This method insures your shipment is handled with the best possible care. If you are outside our local delivery area, your order will be shipped via common carrier freight lines or FedEx Ground.

Inside Delivery
Normal delivery is "tailgate" delivery. This means that the carrier is required to deliver the product to the tailgate of the truck. You are responsible for offloading of the truck. Inside delivery is available for an additional charge. Please ask one of our representatives for details upon placing your order.

Our "No Hassle" Return Policy
Your complete satisfaction is our number one priority. We are extremely confident that you will be completely satisfied with our products. However, if you are not satisfied with a product for any reason, please call us at 1-800-289-7225 within 30 days from receipt of your order to request a Return Goods Authorization number. We will help you make arrangements to have the product returned and provide a replacement, credit or refund. Special order items cannot be returned. The customer is responsible for return freight fees and applicable restocking fees.

Damaged Items
We cannot be responsible for items damaged or lost in shipment when they are shipped by FedEx or common carrier freight lines. Please inspect all merchandise upon delivery and note damage or shortage on the delivery receipt before signing. Any damage or shortage not reported at the time of delivery is the customer's responsibility. Open all cartons immediately whenever possible. If there is concealed damage, retain the carton and call a 1-800-BUY-RACK representative to request an inspection, initiate a freight claim and obtain replacement parts if necessary.

Prices
Prices subject to change without notice. 1-800-BUY-RACK is not responsible for any typographical errors contained within these pages.
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